Politica sulla Privacy

This privacy policy explains how Zampa Felice Pets collects, uses, and protects personal data when you use our online platform or interact with our services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data We Collect

We may collect personal data when you use our site, register for an account, place an order, book a service, contact us, or participate in activities on our online platform. This data may include information you provide directly to us, such as your name, postal address, payment information, details about your pets (like breed, age, or specific needs relevant to our services), and any other information you choose to share.

We may also collect certain information automatically when you visit our site. This information may include your IP address, browser type, operating system, referring URLs, information about your activity on our site, and data collected through cookies and similar technologies.

How We Use Your Data

We use the personal data we collect for various purposes, including:

• To provide and manage the services you request, such as processing orders for pet supplies, scheduling grooming or pet sitting appointments, or managing basic training class registrations.
• To process payments and fulfill transactions.
• To communicate with you about your account, orders, services, and respond to your inquiries.
• To improve our services, online platform, and customer experience.
• To personalize your experience on our site.
• To send you marketing communications, if you have given us your consent to do so.
• To comply with legal obligations and protect our legal rights.

Legal Basis for Processing

Our legal basis for collecting and using your personal data depends on the specific context in which we collect it. We process your data based on:

• The necessity to perform a contract with you or take steps at your request before entering into a contract (e.g., processing your order).
• Your consent, which you may withdraw at any time.
• Our legitimate interests, provided that these interests are not overridden by your data protection rights (e.g., improving our services).
• Compliance with a legal obligation.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, delivery, IT services, data analysis, and customer service. These providers are required to protect your data and use it only for the purposes for which it was disclosed.

We may also disclose your data if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose of processing.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data. These may include the right to:

• Access the personal data we hold about you.
• Request the rectification of inaccurate or incomplete data.
• Request the erasure of your personal data in certain circumstances.
• Request the restriction of processing your data in certain circumstances.
• Object to the processing of your data in certain circumstances.
• Request data portability, allowing you to obtain and reuse your data for your own purposes across different services.
• Withdraw your consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority, particularly in the European Union.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to collect information about your browsing activities. This helps us provide you with a good experience when you use our online platform and allows us to improve it. You can manage your cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

International Transfers

Your personal data may be stored and processed in countries outside of your own. When we transfer personal data to countries outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, such as relying on standard contractual clauses approved by the European Commission or transferring to countries recognized as providing an adequate level of data protection.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If you believe we have collected personal data from a child without proper consent, please contact us.

Contact Us

If you have any questions about this privacy policy or our data practices, you may contact us by writing to us at:

Zampa Felice Pets
15 Via dell'Indipendenza
Bologna, Emilia-Romagna, 40121
Italy

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.